ABOUT US
BEFORE YOU BOOK • Please have a minimum hair length of 1/4 of an inch long (example: grain of rice) Please wear comfortable loose clothing to your appointment. • When booking please double check all your information is correct. We send out all updates and confirmations via email/text • Deposits are due at the time of booking and is applied towards your service. Deposits are non-refundable. HELPFUL TIPS * Please use the restroom prior to your appointment. There is one located in the building. * Please follow proper aftercare instructions pre and post treatment. * Please exfoliate the skin a minimum of two days before the appointment. Do not exfoliate the day before, the day of or the day after. Wait two days after your appointment to resume your aftercare routine. * Please wear a tampon diva cup if on menstral cycle. (Not a reason to cancel your appointment. * Please do not wear any deodorant, creams,oils or lotions on body prior to your appointment.
CANCELLATION POLICY
SAME DAY CANCELLATION POLICY Due to the non refundable deposit, it would be best to reschedule your appointment to a later time or date prior to your appointment date. No matter the instance, if you notify us that you are cancelling your appointment on the same day, it will be considered a no show and subject to full payment. Card on file will be charge or an INVOICE will be sent to your email which will entail our same day cancellation policy and will allow you to pay the appointment (s) remaining balance. You are given 7 days to pay your invoice. Failure to pay, will result in the client being banned from booking future appointments with The Urban Waxer. Having your mensural cycle (period or cramps) is NOT reason a to cancel your appointment. If you are cramping or have a heavy flow, please reschedule your appointment the night prior. We still perform waxing/sugaring services while clients are on their mensural cycle, please wear a tampon or diva cup. Pads are not acceptable.